Andover Short Term Lets FAQs

Do you have a question or query?

This page answers the most common questions asked by our guests about our serviced accommodation. But, if you do have a particular question that is not dealt with here, don’t hesitate to call us on 01264 559934 or email us

You can collect the keys from one of our key boxes with a daily changing code that will be emailed to you on the day of check-in.

Each of the kitchens in our apartment is fully equipped with an electric oven and hob, microwave, kettle, toaster, coffee machine, dishwasher, kettle, fridge freezer, crockery, cutlery and glassware.

Yes, we provide all towels and bed linen for every guest.

Yes, we provide tea, coffee and milk on arrival.

Each of our Andover short term let apartments come with the following: –

  • Washing up liquid
  • Multi-purpose cleaning spray
  • Bin bags and J cloths
  • Hairdryer
  • Clothes rack
  • Iron and ironing board

Yes, all apartments come with a manual containing: –

  • Instruction manuals for all appliances
  • Local guide
  • Useful contact numbers
  • Nearest supermarkets

Our flat screen smart TVs come with the full range of FREEVIEW channels. We have also equipped all apartments with NETFLIX with around 5000 movies, cartoons and TV shows available to stream on demand.

All apartments have an independent wi-fi router and dongle, providing unlimited both wired and wireless connections.

You will be sent Wi-Fi details on the morning of check-in. All details will be in the house manual and on the modem.

Simplicity itself. Just leave the keys in the key box before 10am.

Yes – a late check-out can be arranged up to 6pm and subject to availability. Please note that there may be an additional charge for this service.

Yes, but that’s subject to availability. Please give us as much notice as possible if you would like to stay with us a little longer.

This depends on how short your stay is. For longer stays, maid service is every 7 days, but this needs to be agreed beforehand. There is a one off cleaning charge per stay. Click here to read about our Covid 19 cleaning policy.

Yes, we provide 2 x dishwasher tablets and 2 x washing machine tablets. These are re-stocked whenever the apartments are cleaned.

Yes, each of our Andover serviced short let units has its own parking space, and there is no charge.

However, if you are staying in a larger group with more than one vehicle, parking is just a stone’s throw away. Andover’s main central car park is situated right opposite Eastgate House.

Yes, we take a security deposit of £250 for all of our short-term lets. This is to guard against any damages to the apartment and or its contents. This can either be pre-authorised with a card or paid in cash.

It’s entirely up to you. Choose whichever works for you from the following choices:

  1. You can book online.
  2. You can pay by BACS, for which we will email you an invoice.
  3. You can pay over the phone

Full payment is taken on the day of booking to secure the property; a full refund will be given if cancelled within the cancellation policy.
A receipt will be emailed to you along with your booking confirmation.

It depends on which rate you choose. We have a flexible rate where you can cancel, but that costs a little more – or you can have the no cancellation rate which is cheaper.

Yes, but there may be an additional charge for this.